What is the primary objective of the ‘e-Jagriti Portal?

To expedite consumer court case resolutions, the Consumer Affairs Secretary supports integrating artificial intelligence into the "e-Jagriti" portal. The Department of Consumer Affairs oversees the portal, which simplifies the resolution of consumer disputes with features like online case filing, fee payment, and AI-powered smart search for past complaints. Using AI and ML technologies for voice-to-text conversions, metadata creation, and a virtual court facility, it integrates multiple grievance platforms with the goal of improving accessibility and efficiency in consumer complaint resolution.