Which state created a platform that allows business owners to use WhatsApp to submit complaints?
Kerala.
2023 January
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4.4/5 |
The Kerala government's Industries Department has set up a facility for business owners to use WhatsApp to file complaints or request redress. With this service, the complaint message will be responded to in 10 minutes, and it is anticipated that the complaints will be resolved in seven days. This arrangement is temporary until the statutory grievance resolution process is put into place.